Core Passenger Forecasting

Operational forecasting that turns data into decisive action.

• Passenger volume predictions per flight for both local and transfer passengers, enabling accurate desk and lane planning at a flight‑event level
• Specialized forecasts for bags and PRM to right‑size handling capacity and assistance teams where and when it matters
• Arrival pattern analysis that predicts show‑up curves relative to flight times, aligning upstream processes with true passenger arrival behavior

What this means for you: higher forecast fidelity at the flight level, fewer surprises in the operation, tighter alignment between schedules and resources, and a measurable reduction in queue variability.

Demand & Capacity Balancing

Plan proactively and deploy with precision.

• Simulate real‑life passenger flows to test different resource allocations before they happen, seeing impacts across check‑in, kiosks, and security in minutes
• Know exactly how many counters, kiosks, and security lanes you need at any moment to meet service targets without costly overstaffing
• Identify bottlenecks early, rebalance staffing, and smooth peaks to protect service levels through the entire day of operations

What this means for you: confident plans, efficient use of staff and infrastructure, and consistently smooth passenger journeys across variable demand patterns.

Click for the whole use case : DCB Tool – Brussels Airport

Post‑Ops Analysis / Strategic Analysis

Rehearse tomorrow’s operations today.

• Model end‑to‑end passenger flows to anticipate demand and trial scenarios safely, without learning in live ops
• Pressure‑test flight schedules, passenger journeys, and critical infrastructure—check‑in counters, security lanes, border control, gates and stands, baggage systems, and curbside capacity—against disruptions
• Compare alternatives to find the safest, most cost‑effective plan and lock in improvements that persist from season to season

What this means for you: shorter queues, higher on‑time performance, and smarter asset utilization, achieved through evidence‑based decisions rather than trial‑and‑error

What we can deliver for an airport

• One source of truth
  Ingest and enrich large, messy repositories across drives, BIM, email, and vendor portals. Normalize metadata, keep versions in sync, and ground every answer in the original source.
• Find, don’t search
  Semantic retrieval answers questions by intent, not keywords, with citations back to standards, procedures, plans, drawings, and correspondence.
• Decide faster with evidence
  Line up “asked vs offered,” expose risks and gaps early, and generate clear, defensible rationales for award, compliance, and post‑ops reviews.
• Built‑in control and scale
  Start with RAG, add validation, monitoring, and reviewer workflows as scope grows. Quality and governance rise in step with ambition.

The results?

Airports see quicker tender cycles, tighter compliance, and consistent, audit‑ready outcomes – without changing how people work, and with security embedded end to end.

Rapid, ad‑hoc business analysis

Targeted studies to unblock value without boiling the ocean, including long‑term relationship to sales drivers, reclaim flow bottlenecks and mitigation impact, and turnaround analysis to pinpoint where minutes are lost, quantify knock‑on effects, and prioritize fixes that lift OTP.

ASQ survey scheduling 

ACI compliance: Ensuring proper representation across carrier-destination pairs with 95% tolerance per traffic type.⁠⁠​
Operational feasibility and staff optimisation: Interviews must be manageable within 8-hour shifts, requiring flights in the same terminal spaced 30 minutes to 1 hour apart.⁠
Temporal distribution: At least two occurrences of each weekday, surveys on minimum two days per week, and balanced distribution across the quarter (≥30% month 1, ≥30% month 2, ≥10% month 3).⁠
Prevents survey conflicts: Maximum 5-10 surveys per gate/flight with 5% tolerance for overflow.⁠