Privacy Policy

Privacy Statement

We understand that your trust in us, is Jetpack.AI’s (hereinafter referred to as « Jetpack.AI« , « we » or « us« ) most important asset. As such, your privacy is essential to us.

This Privacy Statement (hereinafter referred to as « Privacy Statement« ) is applicable, inter alia, to (i) our website https://jetpack.ai/ hereinafter referred to as the « Website« ) and (ii) all (commercial) relations between Jetpack.AI and its customers, prospects and business partners.

This Privacy Statement includes information about the personal data collected by Jetpack.AI, as well as the way Jetpack.AI uses and processes this personal data.

Jetpack.AI wishes to emphasize that it always attempts to act in accordance with (i) the Belgian Privacy Law of 30 July 2018 regarding the protection of natural persons in relation to the processing of personal data, (ii) the EU Regulation of 2016 concerning the protection of individuals with regards to the processing of personal data, regarding the free movement of such data and repealing Directive 95/46/EC, and (iii) other applicable data protection legislation.

THE DATA CONTROLLER

The data controller of the processing activities is Jetpack.AI BV, with its registered office at Victor Jacobslaan 78, 1040 Etterbeek, and with company number BE 0675.441.088. The contact details of Jetpack.AI can be found under Article 10 of this Privacy Statement.

THE PROCESSING ACTIVITIES OF JETPACK.AI

General

How does Jetpack.AI process your personal data?

Jetpack.AI may use your personal data for the following purposes:

As part of any (commercial) relationship entered with Jetpack.AI
Responding to questions (whether submitted via contact form)
Drawing up a quote and/or issuing invoices

Providing certain personal data is (sometimes) a requirement to be able to fulfill certain obligations or expectations (e.g., to deliver a quote, communicate via contact form, …). In this respect, it shall be indicated which data must be provided mandatory and which data is optional.

What is the legal basis for processing your personal data?

Processing takes place on the following legal grounds, as the case may be:

Processing is necessary for the performance of the agreement with Jetpack.AI or to take steps at your request prior to entering into an agreement.
- Performance of the agreement with Jetpack.AI (incl. follow-up)
- Sending of quotes and/or issuing invoices
- Providing support/assistance

Processing is necessary for the purposes of the legitimate interests pursued by Jetpack.AI or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.
- Responding to questions (whether or not received through the contact form): at your request, Jetpack.AI will answer questions or provide information through various channels (including e-mail, contact form and social media)

In case the legal ground for processing of personal data by Jetpack.AI is legitimate interest, Jetpack.AI will always (i) assess the necessity of the processing activity in relation to the purpose of the processing (proportionality test), and (ii) assess whether you, the data subject, could reasonably expect the specific processing activity to take place, in order to evaluate the possible effects of the processing activity on your fundamental rights and freedoms.

Processing activities for use of the Website

METHOD OF COLLECTION	PERSONAL DATA	PURPOSE	LEGAL GROUND	RETENTION PERIOD
Fill in the contact form	Surname, first name, e-mail, purpose of the question…	Answering questions	Legitimate interest	Duration necessary to answer the question

Other processing activities per category

METHOD OF COLLECTION	PERSONAL DATA	PURPOSE	LEGAL GROUND	RETENTION PERIOD
Finance (Invoicing & payment reminders, registered mail)	Name, first name, company name, address, e-mail address, telephone number, bank account number, payment details, payment history	Invoicing	Execution of agreement	7 years (the legal minimum retention period is 7 years)
Operations (Quotation procedure, customer acquisition, customer conversion, performance of customer contract, interaction with suppliers & partners, handling of rights of those involved, quality controls, …)	Name, first name, company name, e-mail address, mobile number, address, bank details and other project-specific data.	Operations	Execution of agreement (customer contracts, quality controls, …) Remaining: legitimate interest	Execution of contract: The duration of the customer relationship + 6 months administrative period Justified interest: Until the processing purposes are achieved
IT-operations(Project work, internal server/backups, platform work, IT security, customer inbox)	Name, first name, profession, position, company name, company address, e-mail addresses, customer number, other project-specific data	IT-operations	Execution of the agreement	For the duration of the customer relationship + 6 months administrative period
Sales & Marketing (Customer acquisition, customer management, customer inbox/customer portal, event mailings, CRM management, customer satisfaction)	Name, first name, profession, function, company name, company address, e-mail addresses, other project-specific data	Sales & marketing activities	Execution of the Agreement: customer management Legitimate interest: marketing mailings for existing customers / purely informational emails Explicit consent: marketing mailings for non-existing customers	For the duration of the customer relationship + 6 months administrative period CRM management: as long as permission is not withdrawn/opted out, justified interest: 10 years (average customer relationship)

WITH WHOM IS YOUR PERSONAL DATA SHARED?

Jetpack.AI may share personal data, if necessary, in the context of performing the agreement and optimization thereof. In this respect, your personal data may be disclosed to software providers, cloud partners and service providers.

If it is necessary that Jetpack.AI discloses your personal data to third parties, the third party concerned is required to use your personal data in accordance with the provisions of this Privacy Statement.

Notwithstanding the foregoing, it is however possible that Jetpack.AI discloses your personal data:

To the competent authorities (i) if Jetpack.AI is obliged to do so under the law or under legal or future legal proceedings and (ii) to safeguard and defend our rights

CROSS-BORDER PROCESSING OF PERSONAL DATA

Any transfer of personal data outside the European Economic Area (EEA) to a recipient whose domicile or registered office is in a country which does not fall under the adequacy decision enacted by the European Commission, shall be governed by the provisions of a data transfer / processing agreement, which shall contain (i) the standard contractual clauses, as referred to in the ‘European Commission decision of 4 June 2021 (Decision 2021/915)’, or (ii) any other mechanism pursuant to privacy legislation, or any other regulations pertaining to the processing of personal data.

HOW LONG WILL YOUR PERSONAL DATA BE STORED?

Unless a longer storage period is required or justified (i) by law or (ii) through compliance with another legal obligation, Jetpack.AI shall only store your personal data for the period necessary to achieve and fulfil the purpose in question, as specified in the Privacy Statement under ‘Use of personal data’.

WHAT ARE YOUR PRIVACY RIGHTS?

Considering the processing of your personal data, you enjoy the following privacy rights:

Right of access to your personal data
- The data subject shall always have the right to access and inspect the personal data processed by the company. The company will provide a copy of this personal data, if the data subject so requests.

Right to rectification, completion or update of your personal data
- The data subject shall always have the right to have inaccurate, incomplete, inappropriate, or outdated personal data deleted or corrected.

Right to delete your personal data (‘right to be forgotten’)
- AI wishes to point out that in this context certain services will no longer be accessible and/or can no longer be provided if you delete resp. request deletion of certain required personal data.

Right to limit the processing of your personal data
- The data subject has the right to limit data processing if:
  - He disputes the accuracy of the data for a period that allows the company to verify the accuracy;
  - The processing is unlawful, and he opposes the erasure of personal data and instead requests restriction of their use;
  - The company no longer needs the personal data of the individual for processing purposes, but the data subject still needs them for the establishment, exercise, or substantiation of a legal claim;
  - He has objected to a processing operation, pending the answer to the question of whether his objection is well-founded.

Right to transferability of your personal data
- The data subject has the right to receive the personal data processed by the company in a structured, accessible, and digital format to save it for personal use or reuse, or to transfer this personal data directly to another data controller. This right applies as far as this is technically possible for the data controller.

Right to object/oppose to the processing of your personal data
- The data subject always has the right to object to the processing for reasons relating to his specific situation.
- The data controller will immediately cease processing the personal data, unless he demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subjects or which relate to the establishment, exercise of substantiation of a legal claim.

If you wish to invoke your privacy rights, please contact dpo@jetpack.ai.

In principle, you can exercise these rights free of charge via the above-mentioned form.

SECURITY OF PERSONAL DATA

Jetpack.AI undertakes to take reasonable, physical, technological, and organizational precautions to avoid (i) unauthorized access to your personal information, and (ii) loss, abuse, or alteration of your personal data.

Jetpack.AI shall store all personal data, which it has collected onsite or in the cloud with data centers in the EU.

Notwithstanding Jetpack.AI’s security policy, the checks it conducts and the actions it proposes in this context, an infallible level of security cannot be guaranteed. Since no method of transmission or forwarding over the internet, or any method of electronic storage is 100% secure, Jetpack.AI is, in this context, not in a position to guarantee absolute security.

UPDATE PRIVACY STATEMENT

Jetpack.AI is entitled to update this Privacy Statement by posting an updated version on the Website.

REFERENCES TO OTHER WEBSITES

The Website may potentially contain hyperlinks to other websites (e.g., social media). When you click on one of these links, you may be redirected to another website or internet source that could collect information about you through cookies or other technologies. Jetpack.AI does not bear any responsibility, liability or control authority over these other websites or internet resources, nor about their collection, use and disclosure of your personal data. You must check the privacy statements of these other websites and internet sources to be able to judge whether they act in accordance with Privacy Legislation.

CONTACT JETPACK.AI

If you have questions and/or remarks about this Privacy Statement or the manner in which Jetpack.AI collects, uses, and/or processes your personal data, please contact us via e-mail: dpo@jetpack.ai.

In case you are not satisfied with the way Jetpack.AI handled your questions and/or remarks or have any complaints about the way Jetpack.AI collects, uses and and/or processes your personal data, note that you have the right to lodge a complaint with the Data Protection Authority:

Data Protection Authority (Gegevensbeschermingsautoriteit)

Drukpersstraat 35, 1000 Brussel

Tel: +32 (0) 2 274 48 00

E-mail: contact@apd-gba.be

LAST UPDATE DATE: JUNE 2025